What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    In the PayPal Subscription wizard, why am I not getting an option to select the number of months the client is charged?

    Asked by StattonHunt on January 31, 2016 at 04:02 PM

    I was looking in the forum and it looks like there was an option added in to pick how many months the customer was charge for a subscription.

    I am wanting my clients to pay for each subscription for 12 months then have them not be charged after the 12th month.

    The option to choose how many months is not coming up in the wizard, see below screen shot, how can I set when the subscription ends?


    Screenshot
    paypal subscription select months Getting
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 31, 2016 at 10:59 PM

    You may check out this guide to learn how to setup recurring payments and limit the number of months that the payment will recur. How to setup a recurring payment option

  • Profile Image
    JotForm Support

    Answered by Chriistian on February 01, 2016 at 08:21 PM

    I'm afraid I cannot replicate your issue. The Paypal payment works as expected on my end. I tested the Paypal integration and I was able to add the Number of Payments. May I ask which Paypal Integration you are using? (Paypal, Pro, Express) I understand that some payment integration do not have the Number of Payments option available, however the Paypal integration does indeed have that option so if you are using Paypal, you should be able to see the Number of Payments.

  • Profile Image

    Answered by StattonHunt on February 01, 2016 at 10:45 PM
    I'm was integrating the PayPal Express. I am wondering if when I drug the
    PayPal Express into the form, if for some reason the block didn't show up
    all the way. Like the bottom got cut off somehow.
    Sincerely,
    Angela Statton-Hunt
    Statton Hunt Consulting
    stattonhuntconsulting.wordpress.com
    stattonhuntconsulting@gmail.com
    417-893-0121
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on February 02, 2016 at 12:01 AM

    You may try following the method below to see if that fixes the issue:

    1. Remove paypal integration

    2. Clear form cache. Here's how: How to Clear your Form Cache

    3. Clear your browser cache.

    4. Add a new Paypal express integration.

    Let us know if the issue persists.