- indulge13Asked on January 31, 2016 at 06:35 PM
My original computer that has the private key for one of my forms is no longer available. How can I either get information from this form that was submitted or get a replacement ley.Page URL:
- JotForm SupportChriistianAnswered on February 01, 2016 at 01:10 AM
Unfortunately, there is not much that you can do - it means that your encrypted data is lost forever, there is no copy of the same on our servers and it is not possible to crack the one that you had.
The only recommendation is to turn off encryption right away on each form so that you can start receiving the submissions - which you will be able to see (as the encryption is turned off), while you can leave the encrypted submissions in your Submissions Panel in case you find the key at some later point in time.