What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upload Your Private Key

    Asked by indulge13 on January 31, 2016 at 06:35 PM

    My original computer that has the private key for one of my forms is no longer available.  How can I either get information from this form that was submitted or get a replacement ley.

    Page URL:
    https://form.jotform.com/33598241537158

    private key key My Forms information OR how
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    JotForm Support

    Answered by Chriistian on February 01, 2016 at 01:10 AM

    Unfortunately, there is not much that you can do - it means that your encrypted data is lost forever, there is no copy of the same on our servers and it is not possible to crack the one that you had.

    The only recommendation is to turn off encryption right away on each form so that you can start receiving the submissions - which you will be able to see (as the encryption is turned off), while you can leave the encrypted submissions in your Submissions Panel in case you find the key at some later point in time.