What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hi, I would like to change my user name and email adress is it possible and if yes, how should I proceed ?

    Asked by FitnessChallenge on January 31, 2016 at 08:20 PM
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    JotForm Support

    Answered by Charlie on February 01, 2016 at 02:10 AM

    You cannot change your username in your end, but we can do that for you.

    Please provide us at least 3 possible usernames you want (in case the first one is not anymore available). 

    Please also note that if you are using custom URLs on your form, the custom URLs won't work anymore after changing the username. You need to recreate the custom URL for those forms.

    For the email address in your account, you can easily change it under your account settings under the "Profile" section.


    Do let us know how you would like to proceed.