JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Do you mean to download the submissions to Excel spreadsheet from the submissions view? I have tried downloading the submissions from one of the forms in my account and I was able to download the Excel report normally. Do you see any error message while downloading the submissions to Excel? It would be helpful if you can provide us with the screenshot of the error so that we can guide in the right direction.
Please get back to us if you need any further assistance. We will be happy to help.