Excel Submissions: Getting errors when downloading report with more than 5,000 entries

  • Travelops
    Asked on February 1, 2016 at 5:28 AM
  • Charlie
    Replied on February 1, 2016 at 9:29 AM

    I presume you are referring to download the submissions as an excel or create an excel report?

    I tried downloading the submissions as an excel file and also created an excel report, both were successfully downloaded.

    Excel Submissions: Getting errors when downloading report with more than 5,000 entries Image 1 Screenshot 20

     

    It seems like it is related to the number of submissions that you have. I see the form and submission is shared to you as a sub user. It has around 5,000 submissions.

    You can learn more about downloading partial submissions by following this guide: http://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF. Let us know if that works.

  • Travelops
    Replied on February 1, 2016 at 9:36 AM

    Hi, 

    Thank you, I have customised the dates  on our membership submission and this is now puling through on excel.

    Kind Regards

    Carla

  • Charlie
    Replied on February 1, 2016 at 10:56 AM

    I'm glad it worked as a temporary solution. I have also forwarded this to our developers to have it checked and investigated further. I believe there should be a message showing the number of submissions limited to be downloading per batch. We will update you on this thread as soon as this has been resolved or improved. Apologies for the inconvenience.