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    Excel Submissions: Getting errors when downloading report with more than 5,000 entries

    Asked by Travelops on February 01, 2016 at 05:28 AM
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    JotForm Support

    Answered by Charlie on February 01, 2016 at 09:29 AM

    I presume you are referring to download the submissions as an excel or create an excel report?

    I tried downloading the submissions as an excel file and also created an excel report, both were successfully downloaded.


    It seems like it is related to the number of submissions that you have. I see the form and submission is shared to you as a sub user. It has around 5,000 submissions.

    You can learn more about downloading partial submissions by following this guide: http://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF. Let us know if that works.

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    Answered by Travelops on February 01, 2016 at 09:36 AM


    Thank you, I have customised the dates  on our membership submission and this is now puling through on excel.

    Kind Regards


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    JotForm Support

    Answered by Charlie on February 01, 2016 at 10:56 AM

    I'm glad it worked as a temporary solution. I have also forwarded this to our developers to have it checked and investigated further. I believe there should be a message showing the number of submissions limited to be downloading per batch. We will update you on this thread as soon as this has been resolved or improved. Apologies for the inconvenience.