What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Payment upgrades

    Asked by benbennett on February 01, 2016 at 05:57 AM

    If, for example, I was on the $19 a month payment plan and reached my 1000 submission limit. Would I not be able to  receive anymore submissions?; or,  would I be automatically upgraded to the next payment plan?


    I look forward to hearing from you.



  • Profile Image

    Answered by victor on February 01, 2016 at 09:37 AM

    Thank you for contacting us. When you have reach the limit in your plan. All you forms will be disabled and the users will not be able to view or submit any more information. You would either have to upgrade or wait till the start of the following month. The 1st of every month is when the submission counter resets.

  • Profile Image

    Answered by benbennett on February 01, 2016 at 10:23 AM

    Thanks for your quick response (great service as always).


    If we reach a certain amount of submissions, are we able to delete some of the saved submissions to make room for some more in that month?


    THanks again


  • Profile Image

    Answered by victor on February 01, 2016 at 12:12 PM

    Yes, you are able to delete certain or all the submission you do not require. This can be done from the SUBMOSSION PAGE. Please follow the recommendation that my colleague indicated in a previous thread


    If you require additional information, please do not hesitate contacting us.