Payment upgrades

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    benbennett
    Asked on February 01, 2016 at 05:57 AM

    If, for example, I was on the $19 a month payment plan and reached my 1000 submission limit. Would I not be able to  receive anymore submissions?; or,  would I be automatically upgraded to the next payment plan?

     

    I look forward to hearing from you.

     

     

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    victor
    Answered on February 01, 2016 at 09:37 AM

    Thank you for contacting us. When you have reach the limit in your plan. All you forms will be disabled and the users will not be able to view or submit any more information. You would either have to upgrade or wait till the start of the following month. The 1st of every month is when the submission counter resets.

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    benbennett
    Answered on February 01, 2016 at 10:23 AM

    Thanks for your quick response (great service as always).

     

    If we reach a certain amount of submissions, are we able to delete some of the saved submissions to make room for some more in that month?

     

    THanks again

     

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    victor
    Answered on February 01, 2016 at 12:12 PM

    Yes, you are able to delete certain or all the submission you do not require. This can be done from the SUBMOSSION PAGE. Please follow the recommendation that my colleague indicated in a previous thread

    http://www.jotform.com/answers/494860

    If you require additional information, please do not hesitate contacting us.