What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Payment?

    Asked by strattons on February 01, 2016 at 09:25 AM

    Hi - 

    I just tried to make an annual payment for my subscription.. It looked like it went through, but I got no email confirmation? Can you help?

     

    best,

    Chris

    Annual email Make through
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    JotForm Support

    Answered by david on February 01, 2016 at 11:45 AM

    According to our logs, your most recent payment did not go through.  Check your PayPal account setting to ensure information is up to date.  Your subscription should automatically attempt to charge you once again in a day or two.

    If you PayPal account has a confirmed payment to us, let us know the confirmation number and we will be happy to have a look.

  • Profile Image

    Answered by strattons on February 01, 2016 at 12:45 PM
    I switched to Credit Card, not paypal. Guess I'll have to check again.
    ...
  • Profile Image

    Answered by strattons on February 01, 2016 at 01:33 PM

    I just paid again via Credit card - it said it went through ( I want to quit using PayPal).  Did it come through?

  • Profile Image

    Answered by strattons on February 01, 2016 at 01:45 PM
    Hi - can you change payment to credit card from PayPal?
    ...
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    JotForm Support

    Answered by david on February 01, 2016 at 02:53 PM

    As far as I can tell, your credit card payment did not go through.

    To change from PayPal, you would first need to cancel your PayPal subscription:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm or Interlogy

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    You should then be able to upgrade via the payment method of your choice.

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    Answered by strattons on February 01, 2016 at 07:38 PM

    Seriously - what a pain. I did that, now I cannot even hit the RENEW button, and it is still stuck on PayPal.!!!!!

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    Answered by strattons on February 01, 2016 at 07:57 PM

    I'm going to be very unhappy if I can no longer get the $90/ year rate because I followed those instructions!

     

    Hello Strattons Photography,

    You have successfully cancelled your subscription to JotForm premium monthly

    You will not be billed for this subscription again.


    -----------------------------------
    Cancellation Details
    -----------------------------------


    Cancellation Date:  Feb 1, 2016
    Subscription Name:  JotForm premium monthly
    Subscription Number:  S-56R017221L701963X


    -----------------------------------
    Contact Information
    -----------------------------------


    If you have any questions about this subscription, please contact Interlogy LLC.


    Business Name:  Interlogy LLC
    Contact Email:  contact@interlogy.com
    Contact Phone:

    Sincerely,
    PayPal

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    JotForm Support

    Answered by Chriistian on February 02, 2016 at 01:28 AM

    You can upgrade to the Premium Monthly using your credit card by following this link:

    http://sites.fastspring.com/interlogy/product/jotformpremiummonthly?referrer=strattons 

    If you want to upgrade to the Premium Yearly, then you can follow this link below instead:

    http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=strattons