What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What does incomplete payment mean and how do I correct?

    Asked by fbcbuford on February 01, 2016 at 10:32 AM

    When submitting a form, some are returning with incomplete payment.  How do I correct this?  The payment is coming through paypal.

  • Profile Image

    Answered by victor on February 01, 2016 at 12:33 PM

    Unfortunately there is no way to fix this. Incomplete payment forms occur when users complete the form, but for some reason they did not complete the payment process. They either changed their minds, closed the page or had internet connection that prevented the payment process.

    For more information, you may review our users guide.

    Paypal Incomplete Payments FAQ