What does incomplete payment mean and how do I correct?

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    Asked on February 01, 2016 at 10:32 AM

    When submitting a form, some are returning with incomplete payment.  How do I correct this?  The payment is coming through paypal.

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    Answered on February 01, 2016 at 12:33 PM

    Unfortunately there is no way to fix this. Incomplete payment forms occur when users complete the form, but for some reason they did not complete the payment process. They either changed their minds, closed the page or had internet connection that prevented the payment process.

    For more information, you may review our users guide.

    Paypal Incomplete Payments FAQ