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    How to add convenience fee to transaction?

    Asked by sgambilldesign on February 01, 2016 at 11:14 AM


    I have my form set up to collect a 'convenience fee' on transactions. I used the 'shipping' feature of the payment wizard, but changed the title of it to 'convenience fee'.  This looks great and functions how I want it to on the form. 

    However, it is still labelled "shipping" in the email confirmation that is sent to the person after they fill out the form. 

    How can I change "shipping" on the email confirmation so that is not confusing?

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    JotForm Support

    Answered by david on February 01, 2016 at 12:52 PM

    Shipping costs will always be forwarded as shipping costs, no matter what label is associated with them.

    The easiest way to add the convenience fee would be to add it as a product, then require that product and have it selected by default:


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    Answered by sgambilldesign on February 02, 2016 at 03:09 PM

    Hi!  Thanks for your quick answer!

    The $ amount of the convenience fee will depend on how many tickets they purchase (So, if someone buys 2 tickets, it's $2 fee;  if they buy 4 tickets, it's $4 fee)  When I add in the selected by default product, I only have the option for setting one price.

    Is there a way to add a convenience fee that auto changes with the quantity (the way shipping functions?)

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    JotForm Support

    Answered by david on February 02, 2016 at 04:37 PM

    You could use number fields, along with a calculation field:


    Adding up the total for tickets + convenience fee.  I used an update form field condition to pass the value from tickets to convenience fee, you can also perform an extra calculation if it is not just a 1 to 1 ticket to convenience fee.

    You would then pass that total to your payment field:


    I set up a quick test copy of your form if you'd like to have a closer look:


    You can clone it to your own account to see the full setup: