What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Thank you for Submission form

    Asked by purpledragonhq on February 01, 2016 at 01:32 PM

    Hello, our members are not receiving their thank you confirmation after they submit their form.  How Can I check to make sure they receive the confirmation, and resend confirmation to those individuals who did not receive one?  Thank you for your guidance.

    Elizabeth Jacob


    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on February 01, 2016 at 05:04 PM

    I was not able to replicate mentioned issue. When I submitted your form I got redirected to Thank you page.

    Or are you referring to Autoresponder email that you have set inside of your form? 

    Considering that you form is encrypted I was not able to find email addresses your users used to submit your form, so that I can check inside of our email log if Autoresponder was sent successfully to their emails.

    Considering that on my cloned form I was not able to replicate mentioned issue, can you please provide us some email address to which Autoresponder email was not sent, so that we can check that email address inside of our email log. 

    Also I would suggest you to create new email Autoresponder to see if that will resolve your issue.