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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Submission shows Pending Payment

    Asked by pdxconnect on February 01, 2016 at 02:14 PM

    Even though PayPal sent confirmation receipt of payment received.  One customer stated they received a ""pending payment" receipt. So they retried the form in order to get to the PayPal button


    Is there a setting I missed somewhere?

    Thank you,


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    JotForm Support

    Answered by BDAVID on February 01, 2016 at 06:19 PM

    When a pending payment submissions is shown, that means the customer did not complete the transaction when he got to the Paypal page. Please check this guide: http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    You might like to enable Paypal IPN(Instant Payment Notification): http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    Also, if you haven't setup Incomplete Payment Notification E-mail, here is how: http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail