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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please help with my conditions issue

    Asked by clarkschool on February 01, 2016 at 04:46 PM

    Hi there,

    I have added conditions to do the following:

    * If "Select method of payment to see ad costs" equals "Check", show "Please choose your ad size (Check)" and hide "Please choose your ad size (Paypal)"

    and

    * If "Select method of payment to see ad costs" equals "Paypal", show "Please choose your ad size (Paypal)" and hide "Please choose your ad size (Check)"

    Those conditions are not working. When one selects either Check or Paypal for the method of payment, BOTH of those blocks are shown.

    What am I missing? Thank you!

    FORM: https://form.jotform.com/60314078693155

    conditions issue JotForm size check select
  • Profile Image
    JotForm Support

    Answered by jonathan on February 01, 2016 at 11:43 PM

    I checked your jotform https://form.jotform.com/60314078693155 and I see the wrong Condition rules setup.

     

    I have corrected on your form base on how I understand what you wanted to do. I made it like this..

     

    You can test your form again and see for yourself if I made the right modification.

    Please let us know if not or if there is more needed.

     

    Regards,

  • Profile Image

    Answered by clarkschool on February 02, 2016 at 10:15 AM

    That's it--thank you for your quick response and excellent support!