Why won't customized email save?

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    Asked on February 01, 2016 at 06:30 PM

    I modified the output of an email in my form (Admin Email) so that only the deficiencies will be emailed to that box.  I set up the table and all coding and test the email and everything works fine.  After I click finish the screen closes and the next time I open it up it goes right back to the default Jotforms email.

    How do I save my custom layout for the admin email?  I'll also be making a general email to send all of the data to a general box.


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    Answered on February 02, 2016 at 12:48 AM

    I'm afraid I was unable to replicate the issue you're having. I cloned your form and made an edit in the email notification. After closing the email setting and opening it again, I was able to see the edit that I made.

    Are you still encountering the issue? Let us know so we can investigate further.

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    Answered on March 03, 2016 at 03:31 PM

    I found out that I had something selected that I shouldn't have and corrected it and it works now. Thanks!

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    Answered on March 03, 2016 at 04:36 PM

    Glad to hear it!  I am assuming you had hide empty fields in email notifications enabled?  That does indeed lock the data table and will not allow for the email to be changed.