What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why won't customized email save?

    Asked by markrojek1 on February 01, 2016 at 06:30 PM

    I modified the output of an email in my form (Admin Email) so that only the deficiencies will be emailed to that box.  I set up the table and all coding and test the email and everything works fine.  After I click finish the screen closes and the next time I open it up it goes right back to the default Jotforms email.

    How do I save my custom layout for the admin email?  I'll also be making a general email to send all of the data to a general box.


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    JotForm Support

    Answered by Chriistian on February 02, 2016 at 12:48 AM

    I'm afraid I was unable to replicate the issue you're having. I cloned your form and made an edit in the email notification. After closing the email setting and opening it again, I was able to see the edit that I made.

    Are you still encountering the issue? Let us know so we can investigate further.

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    Answered by markrojek1 on March 03, 2016 at 03:31 PM

    I found out that I had something selected that I shouldn't have and corrected it and it works now. Thanks!

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    JotForm Support

    Answered by david on March 03, 2016 at 04:36 PM

    Glad to hear it!  I am assuming you had hide empty fields in email notifications enabled?  That does indeed lock the data table and will not allow for the email to be changed.