What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Why won't customized email save?Asked by markrojek1 on February 01, 2016 at 06:30 PM
I modified the output of an email in my form (Admin Email) so that only the deficiencies will be emailed to that box. I set up the table and all coding and test the email and everything works fine. After I click finish the screen closes and the next time I open it up it goes right back to the default Jotforms email.
How do I save my custom layout for the admin email? I'll also be making a general email to send all of the data to a general box.
customized email won't layout table next thanks
I'm afraid I was unable to replicate the issue you're having. I cloned your form and made an edit in the email notification. After closing the email setting and opening it again, I was able to see the edit that I made.
Are you still encountering the issue? Let us know so we can investigate further.
I found out that I had something selected that I shouldn't have and corrected it and it works now. Thanks!
Glad to hear it! I am assuming you had hide empty fields in email notifications enabled? That does indeed lock the data table and will not allow for the email to be changed.