What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The form won't show at least I reload the webpage

    Asked by kerrandphotos on February 01, 2016 at 09:18 PM

    Hi JotForm,

    The form on the webpage won't show at least I try to re-fresh/re-load the webpage. How to fix the problem? What can I do?

    Page URL:
    http://www.kerrandphotos.com/contact/

    reload at least won't least
  • Profile Image
    JotForm Support

    Answered by beril on February 02, 2016 at 02:44 AM

    I am not able to reproduced same issue that you are having. I can see your form without any issue.

     

    However, when I checked your source code I see that, there is two embedded code.

    Can you delete one of them and let us know the result?

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by Crownpaper on February 02, 2016 at 12:18 PM

    Hi, 

    Please toggle other webpage and Contact page. You can experience the issue about the form wont show at the first place.

    I can't delete that part of coding from WordPress. I deleted the Text Block Tag and created a new one. Copied the code form JetForm, then pasted into the new Text Block. The code you want me to deleted still there.

     

    Please help

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 02, 2016 at 02:42 PM

    I was able to see your issue, I checked the web console and seems to be a conflict between the embedded form and the code in your website.

    I see you are using the default embed option, I do not know if could be possible to use the iFrame option, you will find the steps to get it on this guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Do let us know the result, we will be glad to help you.

  • Profile Image

    Answered by Crownpaper on February 02, 2016 at 02:50 PM

    Hi Kevin,

    The form is cut off using iFrame. Could you custom the hight using CSS? Thanks.

     

    http://www.kerrandphotos.com/contact/

     

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 02, 2016 at 03:58 PM

    Use this iFrame code instead of the one that you are using currently: 

    <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/60297427788168"

          frameborder="0"

          style="width:100%;

          height:800px;

          border:none;"

          scrolling="no">

        </iframe> 

    It should set the correct height for your form.

    Do let us know if the issue is not there anymore.

  • Profile Image

    Answered by kerrandphotos on February 02, 2016 at 05:45 PM

    Hi Kevin,

    Thank you for quick responding. One more thing that bugs me though. The form on tablets and smartphones is cut off. Can I have certain codings for those devices. Thank you so much.

  • Profile Image
    JotForm Support

    Answered by Chriistian on February 03, 2016 at 01:30 AM

    You can use this iframe code instead to prevent the form from being cut off on mobile.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true"  src="https://form.jotform.com/60297427788168"  frameborder="0" style="width:100%;  height:860px; border:none;" scrolling="no"> </iframe>