Submissions received, but no notification email??

  • Profile Image
    MrB
    Asked on February 16, 2012 at 04:49 AM

    The title explains the question. We'v switched to .net for our forms, are receiving the submissions ok, but no emails are coming through.

    Any ideas?

    Thanks

    Paul 

  • Profile Image
    serkan
    Answered on February 16, 2012 at 06:14 AM

    make sure you have white-listed noreply@jotform.net on your e-mail client. Since we had to change e-mail domain too it might cause some problems. We are working on this right now.

    Sorry for any inconvenience

  • Profile Image
    MrB
    Answered on February 16, 2012 at 06:26 AM

    Hello Serkan, thanks for your quick response.

    Sorry to be a pain, but we are not sure how to do this. Can you or anyone else offer any guidance. We use Outlook express 2007.

    Many thanks.

    Paul

  • Profile Image
    liyam
    Answered on February 16, 2012 at 07:38 AM

    Hello Paul,

    Can you try logging in to your webmail account and check your spam folder there?  It might be possible that your notifications are landing there that's why it doesn't get downloaded to your Outlook express 2007 email client.  You might also want to take a look at your junk mail folder in the said email client first before trying to login via website.

    Thanks.