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    Help on where form emails to

    Asked by duffyjones on February 02, 2016 at 07:34 AM

    I am having trouble getting our forms to email to two different email addresses.  I would like both our forms to go to djones@peachtreehillsvet.com (which they do right now) and also to info@peachtreehillsvet.com.  They do not seem to be going to the info account

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    Answered by E. Charles Errickson  on February 02, 2016 at 09:53 AM



    You can set up and control which email addresses are used by the forms by going to the Form Builder and choosing the Emails icon . You’ll see the emails panel open:  




    Choose Create New Email, and the email wizard will let you edit/create the mail accounts you want.


    You can do this for each form you wish to update.


    Hope that helps!



    E. Charles Errickson

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    JotForm Support

    Answered by ashwin_d on February 02, 2016 at 12:41 PM

    Hello duffyjones,

    There are three possible options available to send submission emails to multiple email addresses:

    #1. You should add multiple email addresses separated by comma and space in the "Recipient Email" address of your form's notification email alert. The following guide should help you:  http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients 

    #2. You can add one new email alert for every email address you want the submission email to go to. The following guide should help you add new email alert: http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    #3. Please be noted that it is also possible to send submission emails to desired email address based on a conditional statement as well. The following guide should help you:  http://www.jotform.com/help/167-How-to-send-to-a-specific-email-address-based-on-a-selection 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!