What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Fit Form integration: Facebook log in button is not being displayed.

    Asked by laurajbarros on February 02, 2016 at 08:27 AM

    Hi,

     

    I´ve been trying to use fit form in one test, called: teste form.

    When I go to edit, it shows the button as it should: Please login, blue facebook button.

    Once I´ve published it though, the button disappears, and it only shows the text above.

     

    One thing I want to know also is if I can have the facebook ID from the contact account. But this as a second question.

     

    Thanks!!!!!!!!!!!

    Page URL:
    https://www.jotform.com//?formID=60323859284663

    Screenshot
    thanks and disappears shows
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 02, 2016 at 12:12 PM

    Hello laurajbarros,

    I'm sorry for the trouble caused to you.

    I did test the "Fit Forms" integration and I am able to replicate the issue you are having. The "Facebook Log In" button is not being displayed in the live form. 

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them.

    Thank you!

  • Profile Image

    Answered by laurajbarros on February 03, 2016 at 12:02 PM

    Ok, please let me know!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 03, 2016 at 01:13 PM

    Hello laurajbarros,

    I have already reported it to our back end team. Please stand by for updates from them.

    Thank you!

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    JotForm Support

    Answered by NeilVicente on May 24, 2016 at 12:22 PM

    Hi Laura,

    Today we released a patch that fixes our FitForms integration. Kindly re-integrate your form so you can start capturing Facebook data from your users again.

    Do let us know if there's anything else you need help with.

    Best,