What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Creating a PDF Process Stuck on "Working"

    Asked by TonSee on February 02, 2016 at 09:03 AM

    Nothing happens after continueing. I only see a message 'working' in a bar above.

    This is a re-post of a comment on How to Create a PDF Form

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    JotForm Support

    Answered by Charlie on February 02, 2016 at 12:18 PM

    Could you please try again, there seems to be a problem earlier with this feature. We have already informed our developers about this. If you are still having problems on this, please let us know and we will escalate this to them. May we also know if this happens on all of your forms or just on a specific form? We'll wait for your response.

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    Answered by TonSee on February 03, 2016 at 03:51 AM

    Yes, it's working now! But now there is another problem. If I make a print button on a form that is not visible in the form. I can not print.


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    JotForm Developer

    Answered by mert on February 03, 2016 at 07:58 AM

    Hi there,

    I cloned your form, added the print button to the "Submit" and didn't encounter any issue about monitoring the print button on the preview. Please, see it from the below:


    In addition, if the problem insist, you can try to clone your form and re-make the same changes on it. Please, don't forget to let us know.



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    Answered by rmccoy on March 14, 2016 at 05:10 PM

    doesn't seem to work with chrome browser but works with IE. 

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    JotForm Support

    Answered by Kiran on March 14, 2016 at 05:49 PM


    I see that there is a separate thread opened by you on the same issue which is being addressed.


    We request you to follow-up on the other thread so that it would be helpful in tracking the issue properly.

    Thank you!