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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wordpress oEmbed Plugin: Unable to submit form when using this plugin

    Asked by ffacamp on February 02, 2016 at 09:52 AM

    I published the form following the instructions on the page, the form works fine, but when I press submit (I was testing the form) it says please wait and never finishes loading.

    Page URL:

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    JotForm Support

    Answered by Charlie on February 02, 2016 at 12:45 PM

    I presume you are referring to the JotForm oEmbed plugin found here: https://wordpress.org/plugins/jotform-oembed/installation/?

    I made a test setup and was able to replicate the problem using that plugin.

    Could you please try the methods found in this guide: http://www.jotform.com/help/324-A-Guide-To-Forms-For-WordPress-JotForm-Users.

    You could also try using the iFrame embed code instead: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 


    I have forwarded this to our developers to have the JotForm oEmbed plugin to be checked and fixed. Apologies for the inconvenience.

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    Answered by ffacamp on February 05, 2016 at 11:27 AM

    I used the embed method for wordpress.com as it is a hosted site. I tried to re-do it and the same outcome happened. How can I fix this?

    I also tried the iframe and that didn't even load properly on the page. 

    My whole form is showing, its just the submit button that won't work.

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    JotForm Support

    Answered by Charlie on February 05, 2016 at 12:21 PM

    May I know what iFrame are you using? We have our own iFrame embed code mentioned in this guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Please do get the iFrame embed code that we have under the "Publish" wizard. You can paste it in your Wordpress page/post that accepts HTML and script codes. I checked your website and it is still showing me that it is using oEmbed.jotform.com.

    In your "Publish" wizard, copy the code after you select the "iFrame" option.


    Please embed the iFrame and let us know, we will check the website if there's any additional errors that we can find as to why the iFrame does not work for you. We'll wait for your response.

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    Answered by ffacamp on February 09, 2016 at 01:07 PM

    thats the iframe I used, I just followed the directions completely and it doesn't load. I can't leave the iframe version up because it is just the code. 

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    Answered by Ben on February 09, 2016 at 03:22 PM

    Could you please set up the private page for us with the iframe embed code - the one that you get from under Publish wizard.

    Since that one is not using iframe sandboxing, it should allow the iframe to work out of the box, and setting it up within a hidden page - or password protected page would allow us to see the issue, while others would not see the same page.

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    Answered by ffacamp on February 11, 2016 at 02:44 PM


    I got the iframe code from under the publish option and copied the code. Im really not sure what else to do because using the wordpress platform is the only option that works, but then the submit button won't work. 

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    JotForm Support

    Answered by Scott on January 09, 2017 at 10:41 AM

    Hey ffacamp,

    Our developers issued a fix for this bug.

    Forms that are embedded through Wordpress oEmbed Plugin should be submitting without any problems now.

    If you are still experiencing problems on submit, please embed your form again using the plugin.

    If you have any other questions about this process, we will be waiting to hear from you,