What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Changes on thank you page are not shown to the same in the preview

    Asked by sitemolndal on February 02, 2016 at 10:23 AM
    I have changed Thank you  page to, but when I send the form it shows an old Thank You page
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    Answered by Ben on February 02, 2016 at 12:49 PM

    I believe that this issue is happening on the following form Micaela: https://form.jotformeu.com/60281867497368

    If that is true, please do try using the following link for your form instead:


    Do let us know if the same issue is still shown to you even if you are using the new link.

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    Answered by sitemolndal on February 03, 2016 at 02:45 AM
    God Morning
    I understand that you want me to use Jotform.com, BUT the last time I made a form AND have problems you sent me this answer:
    A new response has been received:
    Answered by Charlie
    We just received news from our developers. There was a problem on the systems function to clear the caches. Everything should be fixed now.
    I would strongly recommend logging in to our EU domain because you are in the EU region, please note that all submission data will be stored in our EU servers, this means to completely view the data, you will need to be logged in to http://eu.jotform.com. This is related to our solution regarding the Safe Harbor invalidation, please refer to this blog post to learn more about it: http://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation.
    Please do let us know if you are still having problems.
    View this thread on browser » Unsubscribe Thread
    Right now we are NOT satisfied with the Jotform system, I don’t know what has happened but since we use your forms to send out registration forms it has to work!
    Even if I use the Link you recommend it shows wrong Thank You page
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    JotForm Support

    Answered by Welvin on February 03, 2016 at 04:32 AM

    This is your current thank you message:

    And you have another thank you message through conditional logic. 


    Please take note of your conditional rule. You have it tied to the first field of the form and you have it as "IF FILLED". Which means, the current thank you message will be replaced by this thank you message condition. Please delete the condition if you wish to display your original thank you message.