JotForm Attachments

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    Boother23
    Asked on February 02, 2016 at 11:30 AM

    I can not send an attachment through Jotform? Is the system down? 

  • Profile Image
    Charlie
    Answered on February 02, 2016 at 01:42 PM

    I made a test form and a submission with a file upload on it, but was not able to see any problems.

    I received it successfully on my JotForm account and on my notification.

     

    I also checked your account and the form titled "IION COMMERCIAL LEAD FORM", the submissions have file uploads on them. That most recent one does not have, but I see it looks like a test submission made by you.

     

    Could you please try again. Also, if you are getting any error messages, please do share it with us so that we can better investigate. JotForm is running normally in our end, you can check the status of our site here: http://jotformstatus.com/. We'll wait for your response.

  • Profile Image
    Boother23
    Answered on February 02, 2016 at 03:45 PM
    I received this message below this morning from Jotform, paid for the
    Bronze package. The attach button uploads the bills but will not send the
    file?
    Dear Boother23,
    You have currently reached the limits of your account. *Your forms will be
    disabled Wednesday at 12pm EST*. Free accounts are limited to 100.00 MB of
    upload space.
    Upgrade your account
    today to continue using JotForm; receive submissions, collect payments from
    your users and have more upload space. Upgrading is quick and easy:
    https://www.jotform.com/upgrade?username=Boother23
    Thanks for using JotForm,
    JotForm Team
    http://www.jotform.com/
    Thank You
    Derek Booth
    IION Marketing Group
    Ienergygeek.com
    ...
  • Profile Image
    Boother23
    Answered on February 02, 2016 at 03:45 PM
    Here is error messge
    Thank You
    Derek Booth
    IION Marketing Group
    Ienergygeek.com
    ...
  • Profile Image
    Boother23
    Answered on February 02, 2016 at 06:45 PM
    Charlie, still receiving same error message. I just tried again
    Thank You
    Derek Booth
    IION Marketing Group
    Ienergygeek.com
    ...
  • Profile Image
    Charlie
    Answered on February 03, 2016 at 01:35 AM

    Apologies for the inconvenience. Unfortunately, if you are replying to this thread using your email client/software then attaching images on it, it won't go through our forum. You need to directly visit this thread directly on our website using this link https://www.jotform.com/answers/762549 and use the upload image button to attach your screenshots here. Here's a screenshot:

    I also made a test submission in your form, it has a power agent ID number of 11111111, my test upload image was successfully saved in your account.

    We'll wait for your response.

  • Profile Image
    Boother23
    Answered on February 03, 2016 at 07:24 AM

    OK it looks like everything is working now. Thank you

     

    Derek

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    Charlie
    Answered on February 03, 2016 at 08:56 AM

    Thank you for updating us, Derek. If you are still having problems on this, please do let us know.