The submit button on my form is not working. I am not receiving submissions.

  • Bellaartphoto
    Asked on February 2, 2016 at 1:28 PM
    Page URL: https://form.jotform.com/Bellaartphoto/2017-year-of-hope-calendar-sign-ups
  • Kevin Support Team Lead
    Replied on February 2, 2016 at 4:07 PM

    I checked your form and I the email address that you are using on it: Bellaartphoto@yahoo.com.

    It's not in our bounce list, could you try to submit your form again? 

    Do you receive a message when submitting your form? 

    If so, please share us a screenshot about it, this guide will help you to do it: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum. 

    We will wait for your response.

  • Bellaartphoto
    Replied on February 2, 2016 at 4:45 PM
    Hello,
    Actually nothing happens when I press the submit button on the form. We do not receive any type of message and it just sits there and seems like the button was never even pressed.
    Sent from my Verizon Wireless 4G LTE DROID
    JotForm wrote:
    ...
  • Kevin Support Team Lead
    Replied on February 2, 2016 at 6:02 PM

    I just submitted your form with no problem.

    The submit button on my form is not working Screenshot 20

    It could be a temporary issue or something blocking the form, please, share us a screenshot of the web console, we need to see if there is an error message.

    You can get it by following these keyboard shortcuts:

    Windows:  Ctrl+Shift+J.

    Mac: Cmd+Opt+J.

  • bdginternational
    Replied on February 2, 2016 at 6:44 PM

    If you are using RBL Spam filtration JOTFORM's IP is being caught by the SPAM filter. Turn off RBL filtering to fix the issue.

  • Bellaartphoto
    Replied on February 2, 2016 at 6:46 PM
    Hello,
    Thank you for your assistance. It seemed to be an issue with the payment portion of the calendar. Once that was removed the form worked.
    Sent from my Verizon Wireless 4G LTE DROID
    JotForm wrote:
    ...