What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The submit button on my form is not working. I am not receiving submissions.

    Asked by Bellaartphoto on February 02, 2016 at 01:28 PM
    Page URL:
    https://form.jotform.com/Bellaartphoto/2017-year-of-hope-calendar-sign<br/>-ups

    Submissions receiving form is not working
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 02, 2016 at 04:07 PM

    I checked your form and I the email address that you are using on it: Bellaartphoto@yahoo.com.

    It's not in our bounce list, could you try to submit your form again? 

    Do you receive a message when submitting your form? 

    If so, please share us a screenshot about it, this guide will help you to do it: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum

    We will wait for your response.

  • Profile Image

    Answered by Bellaartphoto on February 02, 2016 at 04:45 PM
    Hello,
    Actually nothing happens when I press the submit button on the form. We do not receive any type of message and it just sits there and seems like the button was never even pressed.
    Sent from my Verizon Wireless 4G LTE DROID
    JotForm wrote:
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 02, 2016 at 06:02 PM

    I just submitted your form with no problem.

    It could be a temporary issue or something blocking the form, please, share us a screenshot of the web console, we need to see if there is an error message.

    You can get it by following these keyboard shortcuts:

    Windows:  Ctrl+Shift+J.

    Mac: Cmd+Opt+J.

  • Profile Image

    Answered by bdginternational on February 02, 2016 at 06:44 PM

    If you are using RBL Spam filtration JOTFORM's IP is being caught by the SPAM filter. Turn off RBL filtering to fix the issue.

  • Profile Image

    Answered by Bellaartphoto on February 02, 2016 at 06:46 PM
    Hello,
    Thank you for your assistance. It seemed to be an issue with the payment portion of the calendar. Once that was removed the form worked.
    Sent from my Verizon Wireless 4G LTE DROID
    JotForm wrote:
    ...