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    Emails are not delivered upon form submission

    Asked by TestingServicesUALR on February 02, 2016 at 01:39 PM

    I cannot get either of my forms to sent notification emails nor responder emails to the designated people.

    https://form.jotform.com/53274657084159, https://form.jotform.com/53275287354159

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    Answered by Ben on February 02, 2016 at 04:45 PM

    I took a look at both forms and I see the cause of conditional emails not being sent to you on https://form.jotform.com/53274657084159 form.

    Because the email is set to be conditional it will not be sent unless conditions are met. Now looking at the conditions - as you can see above - the form should never send emails since the address saved is "false" - which is not a valid email address and would instead fail.

    Looking at your other form, I see that you have 1 conditional email as well, which is set to send email to one email address, but the email template is set to send the email to 2 email addresses. As such if the email will be sent, it would only be sent to the one email set in conditions.

    Both the conditional email and the email in the second email notifier seem to be sent the emails without any issues.

    You can see that here: View jotform email history

    My suggestion is to make sure that the emails are not sent to spam or deleted on your servers. You can do so by inspecting your email server logs and you will see what exactly happens with the same.