This isn't working for me.

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    David Wilkinson
    Asked on February 16, 2012 at 06:56 AM

    This isn't working for me. i have replaced jotform.com with jotformeu.com as advised. My links read

    src=“http://www.jotformeu.com/jsform/12345678901”

    Is this right? I just get a blank page where the form should be.

    This is urgent for me.



    This is a re-post of a comment on How to Change your Domains from jotform.com to jotform.net

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    aytekin
    Answered on February 16, 2012 at 06:59 AM

    Yes, this is right. If it is not working please post the URL of the page so we can take a look.

    Thanks. 

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    aytekin
    Answered on February 16, 2012 at 07:01 AM

    OK. I see the problem. You should change the sample form ID at the end: 12345678901

    Replace it with the real form ID of the form. 

     

    Or, you can just log into your jotformeu.com account, and then get a new form code. 

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    davidw1234
    Answered on February 16, 2012 at 07:19 AM

    Sorry, I confused matters by replacing in my comment to you the real form id with 12345678901.   I've now also tried the new embed code on your site which is 

    script type="text/javascript" src=“http://form.jotformeu.com/jsform/10782415395”

    the url of one of the forms is

    http://www.move2music.co.uk/Enquiry%20Form/page11.html

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    fxr
    Answered on February 16, 2012 at 07:22 AM

    You embed code has picked up odd characters, are you able to go and ensure their is quotation marks surrounding the URL?

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    davidw1234
    Answered on February 16, 2012 at 07:49 AM

    These must have been inserted by the Mac tool Rapidweaver.  What I entered on the page was exactly what your embed code showed.  This is what I pasted into RapidWeaver.  (Obviously the previous embed code worked)

     

     

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    davidw1234
    Answered on February 16, 2012 at 07:59 AM

    Sorry the image I pasted didn't end up on your page.  Yes the URL definitely had quotes around it.  I'm not an HTML programmer, but it looks like Rapidweaver have replaced them with a variable  &ldquo for the left qute and &rdquo for the right.

     If I type the embed code here it may be interpreted and may not display properly.

     

     

     

     

    <script type="text/javascript" src=“http://form.jotformeu.com/jsform/10782415395”></script>

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    fxr
    Answered on February 16, 2012 at 08:04 AM

    Yes, I am not aware of that Rapidweaver tool, so can't offer any specific advice for it.

    I am pretty sure it, as you say, its intevening somehow and converting those quotes to computer code. 

    I am wondering if there is a way you code edit the code directly, via an FTP client or some such?

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    davidw1234
    Answered on February 16, 2012 at 08:13 AM

    OK, as I said, I'm no HTML programmer, but replacing those variables with quotes should be within my capabilities.  which files do I need to edit?  I can see that you will want to rule out the variables as being the problem.

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    davidw1234
    Answered on February 16, 2012 at 08:23 AM

    OK I've found the files and changed them.  Seems to be working now.   Oh dear.  So what changed?  I am not aware of an upgrade to RapidWeaver.   It's a lovely Mac tool by the way.  

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    fxr
    Answered on February 16, 2012 at 08:27 AM

    Looks like you have got that sorted, well done!

    Web authoring software or online web site creation solutions can often do little things like this with 'special characters'.

    Its just something to be aware off, and hopefully you have learned a little trick to get round it, if a similar but unrelated issue does crop up again. 

     

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    davidw1234
    Answered on February 16, 2012 at 08:42 AM

    Very grateful for your help.

     

    Go on, tell me what the problem was with GoDaddy

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    fxr
    Answered on February 16, 2012 at 08:50 AM

    We still arent yet fully aware of the complete facts, but as far as we can tell a user created a form which a u.s government entity took issue with, they informed godaddy.com who took a kneejerk decision to shut down the jotform.com domain. We believe we have been treated very harshly. 

    A full explanation will follow in due course when we are in a better position to provide one. 

    We are taking extraordinary steps to ensure that anything like this doesnt happen again, and appreciate every one of users working with us to implement these changes.