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    I have a big issue, all the fields in my form have dissapear and apparentlty I've lost all the data

    Asked by jdelvalle on February 02, 2016 at 02:20 PM

    Good morning,

     

    I have the form https://form.jotform.co/42886889201871 which has had work properly for about a year and a half.

    Today I noticed that all the fields in the form have dissapeared and the data is gone too. The only person that has access to edit or change the layout is me so I'm really worried.

    Please help!

     

    Page URL:
    https://form.jotform.co/42886889201871

    Screenshot
    all and in a
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    JotForm Support Manager

    Answered by Jeanette on February 02, 2016 at 06:40 PM

    According to the revision history,  the changes were performed 4 hours ago. The reason this might have happened is that you had some password fields on it. You can revert to a previous version this form, but you must remove the password fields, otherwise, our system will delete them again.

    http://www.jotform.com/help/294-How-to-View-Form-Revision-History

     

     

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    Answered by jdelvalle on February 03, 2016 at 01:46 PM
    Thanks for the TIP. Returning to an old version solved the problem.
    Thank you
    ...
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    JotForm Support

    Answered by Kevin_G on February 03, 2016 at 04:28 PM

    Great to know that it solved your issue.

    Do not hesitate to contact us if you need more help, we will be glad to assist you.