What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Outstanding Payments

    Asked by travelcenter on February 02, 2016 at 03:13 PM


    I've been using your Free membership and I notice that not all of my clients' paypal payments posted to my account.  I see that I am allowed 10 payments via the Free membership and I have at least 4 payments that have not posted.  What is the best way for me to collect those outstanding payments?


    Leilani Adams


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    JotForm Support

    Answered by Chriistian on February 02, 2016 at 10:25 PM

    You will have to wait another month to collect more payments on the free account. Otherwise if you want to collect the payments, you will need to upgrade to one of our pricing plans.

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    Answered by travelcenter on February 04, 2016 at 05:28 PM

    That works.  Thanks so much! :D 

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    JotForm Support

    Answered by Chriistian on February 04, 2016 at 08:17 PM

    You are most welcome. Feel free to contact us again if you have any other concerns.