What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Lightbox is not showing on mobile phones (iPhone). I did make it responsive.

    Asked by give2kids on February 02, 2016 at 04:11 PM

    Hello,

    My lightbox pop-up is working fine on desktop, but not showing on my mobile version of website (on my iPhone).

    I did choose the "Make form responsive" option in your Form Designer.

    I did add the lightbox code to both my desktop, and my mobile versions of my website.

    Did I do something wrong on my end?

    Thank you in advance.

    Page URL:
    http://give2kids.com/donate-car-ny.htm

    lightbox mobile
  • Profile Image
    JotForm Support

    Answered by jonathan on February 02, 2016 at 10:57 PM

    Lightbox and Feedback embed are not really meant and optimized for used on mobile browsers. This was the reason you are getting inconsistent result (desktop vs. iphone view)

    An alternative you can use is the "Pop-up" Embed.

     

    Please let us know if you need further assistance.

     

     

  • Profile Image

    Answered by give2kids on February 03, 2016 at 12:08 PM

    Hello Jonathan,

    I tried the pop-up option. That doesn't work either.

    Even when I open the mobile page on the desktop, it doesn't work:

    http://www.give2kids.com/mobile/2.htm

    Please advise.


    Original Page URL (that changes to mobile version in mobiles):
    http://give2kids.com/donate-car-ny.htm 

  • Profile Image
    JotForm Support

    Answered by Welvin on February 03, 2016 at 02:36 PM

    You want it responsive and would auto popup, right? If so, please get and try using the following lightbox codes in your mobile website: 

    http://pastiebin.com/56b25607076bc 

     

    If you want to have a clickable link and won't auto popup, just please re-embed your form lightbox again then add the following custom CSS codes in your mobile web stylesheet:

    .jt-feedback.ui-draggable {

    width: 90% !important;

    }

    div#js-form-content {

    width: 100% !important;

    }

    .jt-content {

    width: 100% !important;

    }

  • Profile Image

    Answered by give2kids on February 03, 2016 at 03:32 PM

    It works! Thank you, Welvin!

  • Profile Image
    JotForm Support

    Answered by Welvin on February 03, 2016 at 04:34 PM

    That's great to know! Please contact us again if we can help in any way.