Lightbox is not showing on mobile phones (iPhone). I did make it responsive.

  • give2kids
    Asked on February 2, 2016 at 4:11 PM

    Hello,

    My lightbox pop-up is working fine on desktop, but not showing on my mobile version of website (on my iPhone).

    I did choose the "Make form responsive" option in your Form Designer.

    I did add the lightbox code to both my desktop, and my mobile versions of my website.

    Did I do something wrong on my end?

    Thank you in advance.

  • jonathan
    Replied on February 2, 2016 at 10:57 PM

    Lightbox and Feedback embed are not really meant and optimized for used on mobile browsers. This was the reason you are getting inconsistent result (desktop vs. iphone view)

    An alternative you can use is the "Pop-up" Embed.

    Lightbox is not showing on mobile phones (iPhone) Screenshot 20

     

    Please let us know if you need further assistance.

     

     

  • give2kids
    Replied on February 3, 2016 at 12:08 PM

    Hello Jonathan,

    I tried the pop-up option. That doesn't work either.

    Even when I open the mobile page on the desktop, it doesn't work:

    http://www.give2kids.com/mobile/2.htm

    Please advise.


    Original Page URL (that changes to mobile version in mobiles):
    http://give2kids.com/donate-car-ny.htm 

  • Welvin Support Team Lead
    Replied on February 3, 2016 at 2:36 PM

    You want it responsive and would auto popup, right? If so, please get and try using the following lightbox codes in your mobile website: 

    http://pastiebin.com/56b25607076bc 

     

    If you want to have a clickable link and won't auto popup, just please re-embed your form lightbox again then add the following custom CSS codes in your mobile web stylesheet:

    .jt-feedback.ui-draggable {

    width: 90% !important;

    }

    div#js-form-content {

    width: 100% !important;

    }

    .jt-content {

    width: 100% !important;

    }

  • give2kids
    Replied on February 3, 2016 at 3:32 PM

    It works! Thank you, Welvin!

  • Welvin Support Team Lead
    Replied on February 3, 2016 at 4:34 PM

    That's great to know! Please contact us again if we can help in any way.