What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Infusionsoft Integration: mapping custom file upload field to Jotform file upload

    Asked by fajaso on February 02, 2016 at 04:31 PM
    Now, I have another question:
    - I have an *upload-able document *field in my jotform that should
    mirror within my infusionsoft platform.


    - However, I do not see the url of the document when I look inside my
    infusionsoft contact custom fields.

    Help!
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on February 02, 2016 at 04:45 PM

    I'm sorry, but I still can't check this because Infusionsoft doesn't have a testing environment.

    Are you mapping the file upload field in the form to the same file upload field from Infusionsoft or to another field type? 

    For our integrations, everything works best when they are mapped to the same field type. Please let us know how you map the field so we can investigate further.

  • Profile Image

    Answered by fajaso on February 05, 2016 at 01:17 PM

    Yes it is mapped. (I provided screenshots in the previous thread)

    Please review this video: http://help.infusionsoft.com/mastermind/jotfrom-upload-files

    In this video, it is demonstrated that .... when you upload a document using JOTFORM and integrate and match the fields within infusionsoft, infusionsoft will then receive the URL to the uploaded file. 

    Can you confirm if this is true?

    If this is true, then I need help because the field does not have the URL being populated into it. 

    Please help.

     

  • Profile Image
    JotForm Support

    Answered by david on February 05, 2016 at 02:16 PM

    For uploading files to infusionsoft, I would recommend using the infusionsoft upload widget:

    http://widgets.jotform.com/widget/infusionsoft_upload

    This is used in place of a regular file upload field. 

  • Profile Image

    Answered by fajaso on February 05, 2016 at 02:21 PM

    Thanks! Where are the files retrieved within infusionsoft. Within the email address specified or the User ID?

  • Profile Image
    JotForm Support

    Answered by david on February 05, 2016 at 02:25 PM

    I believe the files are attached to the User ID.  As per the widget description:

    Its an easy way to add and attach files using your Infusionsoft® user ID.