My clients are getting an error when submiting payments

  • Mslider
    Asked on February 2, 2016 at 4:54 PM

    Error:

    Invalid Configuration
    This transaction cannot  be processed due to an invalid merchant configuration.

     

    i have contacted paypal and they said the information i am inputting is correct and valid and that its an error on the providor (Jotform) end.

    Jotform Thread 762952 Screenshot
  • Chriistian Jotform Support
    Replied on February 3, 2016 at 12:25 AM

    This seems to be an issue with the configuration in paypal. Please make sure that your paypal is ready to accept payments. I can also suggest you try removing the integration and adding it again to see if that fixes the issue.

  • Mslider
    Replied on February 3, 2016 at 1:45 AM
    I accept payments all the time through that paypal account using their site. I will try removing it then putting it back into the forum.
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