What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My clients are getting an error when submiting payments

    Asked by Mslider on February 02, 2016 at 04:54 PM


    Invalid Configuration
    This transaction cannot  be processed due to an invalid merchant configuration.


    i have contacted paypal and they said the information i am inputting is correct and valid and that its an error on the providor (Jotform) end.

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    JotForm Support

    Answered by Chriistian on February 03, 2016 at 12:25 AM

    This seems to be an issue with the configuration in paypal. Please make sure that your paypal is ready to accept payments. I can also suggest you try removing the integration and adding it again to see if that fixes the issue.

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    Answered by Mslider on February 03, 2016 at 01:45 AM
    I accept payments all the time through that paypal account using their site. I will try removing it then putting it back into the forum.