My clients are getting an error when submiting payments

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    Asked on February 02, 2016 at 04:54 PM


    Invalid Configuration
    This transaction cannot  be processed due to an invalid merchant configuration.


    i have contacted paypal and they said the information i am inputting is correct and valid and that its an error on the providor (Jotform) end.

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    Answered on February 03, 2016 at 12:25 AM

    This seems to be an issue with the configuration in paypal. Please make sure that your paypal is ready to accept payments. I can also suggest you try removing the integration and adding it again to see if that fixes the issue.

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    Answered on February 03, 2016 at 01:45 AM
    I accept payments all the time through that paypal account using their site. I will try removing it then putting it back into the forum.