What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Avast is detecting a threat in the website whenever I tried to login

    Asked by Valshe001 on February 02, 2016 at 05:07 PM

    Hi Guys,

    Avast finding a malware threat

    Why does my Avast keep saying "threat detected" when I try to login to my account, then stops me gaining access?

    See attached for images of the threat detected

     

    Thanks

    William

    threat blocked avast antivirus threat detected
  • Profile Image
    JotForm Support

    Answered by Welvin on February 02, 2016 at 05:13 PM

    I think this is an IP Address of our EU DataCenter. You can report it as False Positive to Avast and whitelist the IP Address. You can find the details at the following link:

    http://whatismyipaddress.com/ip/52.28.86.202

  • Profile Image

    Answered by Valshe001 on February 02, 2016 at 05:40 PM

    Thank you for your help I will follow your instruction.

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 03, 2016 at 12:58 AM

    @Valshe001

    Thanks for reporting. It's indeed false positive:

    https://www.virustotal.com/en/url/190e22fd4c7c70d03d8751df34ebd6b22a5b2af0e0d62586f63c75d8598ffac1/analysis/1454478849/.

    https://www.virustotal.com/en/url/80eb5a42bd632a9fb036d2595a96a2ed59c57090cfad8f0db931bab5a604cd4b/analysis/1454479005/

    Since avast online scanner is no longer available, they've recommended virustotal as an alternative. My colleague's suggestion should help.