What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Troubleshooting: Infusionsoft Integration

    Asked by candacescholz on February 02, 2016 at 06:42 PM


    I work for an acting/casting studio in Hollywood. We use Infusionsoft to manage the actors that come to our studio. We use jotform for applications and other basic forms. Recent contacts entered through jotform have been automatically marked as non-marketable. I spoke to Infusionsoft support and they said that it was a jotform issue. When I went to the integration settings to check on the issue there were a number of new settings that I am unfamiliar with. I attempted multiple settings, and when I went to test the form on our site an error message appears. Now, no matter what I set it as the error message appears. Is this a "select actions" issue on the integration form? Or how can I fix this?

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    JotForm Support

    Answered by Chriistian on February 03, 2016 at 02:23 AM

    Have you ticked the option to enable opt-in? Please check out this thread as it may be related to the issue you are currently having. http://www.jotform.com/answers/759210 Do let us know if the issue persists.