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    Submit button working sporadically.

    Asked by ScreenPointe on February 03, 2016 at 01:27 AM

    We emailed the link again for a form we created - we have successfully received some forms - however many people are unable to complete the form once they hit the submit button.  Some have stated they are getting an internet explorer webpage error message.  I have tried to replicate - but am not having the same difficulties.

    I recommended copy and pasting the URL in another browser.  Can you please advise us of any other options?

     

     

     

    Page URL:
    https://form.jotform.com/ScreenPointe/ConsentWellnessProgram

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    JotForm Support

    Answered by ashwin_d on February 03, 2016 at 03:57 AM

    Hello ScreenPointe,

    I did test your form and I am not able to replicate the issue you are having. I was able to submit your form successfully without any problem. Please check the screenshot below:

     

     

    I would suggest you to please ask one of your users to share a screenshot of the error they see after submitting form and we will take a look.

    We will wait for your response.

    Thank you!