Submit button working sporadically.

  • ScreenPointe
    Asked on February 3, 2016 at 1:27 AM

    We emailed the link again for a form we created - we have successfully received some forms - however many people are unable to complete the form once they hit the submit button.  Some have stated they are getting an internet explorer webpage error message.  I have tried to replicate - but am not having the same difficulties.

    I recommended copy and pasting the URL in another browser.  Can you please advise us of any other options?

     

     

     

    Page URL: https://form.jotform.com/ScreenPointe/ConsentWellnessProgram
  • Ashwin JotForm Support
    Replied on February 3, 2016 at 3:57 AM

    Hello ScreenPointe,

    I did test your form and I am not able to replicate the issue you are having. I was able to submit your form successfully without any problem. Please check the screenshot below:

    Submit button working sporadically Screenshot 20

     

     

    I would suggest you to please ask one of your users to share a screenshot of the error they see after submitting form and we will take a look.

    We will wait for your response.

    Thank you!