What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    EU Form: Shows blank page on preview?

    Asked by imaty on February 03, 2016 at 04:36 AM

    Hi I have a form "Navhrnite si vlastnú vliesovú tapetu". Form is filled out, showing all elements when I edit it. However when I preview it, it is emplty (blank page) (preview https://form.jotformeu.com/60323562174349)

    problem preview shows elements jotformeu all
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    JotForm Support

    Answered by Charlie on February 03, 2016 at 08:32 AM

    Apologies for the inconvenience. I have opened your form in the form builder and click the save button. The form now shows properly. It seems like there's a replicate process on our servers for EU users earlier. We have informed our back-end team about this. 

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    JotForm Support

    Answered by Charlie on February 03, 2016 at 08:43 AM

    We have just received news from our back-end team that this is now fixed. Our servers in EU was not able to handle the traffic, which causes this problem. But they have been upgraded to higher models for optimum performance. Everything should be back to normal now. Again, apologies for the inconvenience and thank you for your understanding.