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    Number of issues when form embedded on website?

    Asked by genevabaseball on February 03, 2016 at 04:54 AM

    1. The form makes my site unresponsive when i am on the form page http://genevabaseball.ch/?page_id=15

    it does not happen all the time

    2. When on the form and and at the section where u can chose How many Players would you like to register If its on player1 i have duplicated field which is divisions. If i am on players 2 the duplicated field disappear.

    3.i cant move the submit and print form to the very bottom of the form below My products. I have changed it in the form but it does not change live on site. Can you assist please

    4.After you have initiated the payment on Paypal, all of the subsequent pages and the confirmation email are in German. Any way to change this?
    Page URL:
    http://genevabaseball.ch/?page_id=15

    print form style size print
  • Profile Image
    JotForm Support

    Answered by Charlie on February 03, 2016 at 09:39 AM

    Apologies for the inconvenience. I checked your website and it seems related to the number of plugins and scripts that conflicts with the form's own embed code. 

    I would strongly advise using the iFrame embed code, here's how to get it: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    I checked your form directly using the form's URL, which is this one: https://form.jotformeu.com/50205919113346. So far the sections associated with the selected item on "How many Players would you like to register" are showing properly, so I presume the problem is more on the form embedded on your website.

    If you are using Wordpress to organize or setup your website, perhaps following this guide would also help: http://www.jotform.com/help/324-A-Guide-To-Forms-For-WordPress-JotForm-Users 

    I hope that resolves the first three issues.

     

    For the 4th one, I have opened a separate thread as I see that it seems to be unrelated to how you have embedded your form on Wordpress. Please refer to this link instead: http://www.jotform.com/answers/763450. We will address it accordingly. Thank you for your understanding.

  • Profile Image

    Answered by genevabaseball on February 03, 2016 at 01:08 PM

    thanks for getting back to me. all but 1 solved.

    i never explained it properly. If you look at my form online you will see above Emergency Contact Information there is 2 Division fields right on top of each other. I dont need them and when i search on my form to delete them i cant see them on my form. can you assist 

     

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    JotForm Support

    Answered by Kevin_G on February 03, 2016 at 03:21 PM

    I checked your form and I see both fields, allow me some minutes, I will investigate the issue and will get back to you as soon as possible.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 03, 2016 at 03:58 PM

    Upon checking your form I found a weird behavior, the fields are under the sections Player Information 2, player Information 3 and Player Information 4, now, you are manipulating these sections to show them based on the selection on the field "How many Players would you like to register?".

    This is how the form looks when seeing it in the Form Builder:

    This is how the same section looks on the Designer

    Now, this is due to a conflict in your conditions, you have deleted some fields, so the conditions are not waiting for those deleted fields to proceed with the actions, I would suggest you to correct all those conditions and then test your form again, based on the logic that I see, they are to show the sections for additional Players.

    After doing the changes, your form should work properly, and the fields that you are currently seeing will be shown properly based on the selection.

    Do let us know if it works, if not, we will be glad to take other look to your form.