What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not updating

    Asked by vikkijones on February 03, 2016 at 06:38 AM

    Hi there,

    When I am making edits on my form and click save then preview, it is not showing me the edits I have made. I have tried logging out and back in again but still not showing the updates. Funnily enough I have just logged in with Internet Explorer instead of Google Chrome and it seems to be working ok. Just thought I'd let you know about this glitch.

    Many thanks,

    vikki

    Page URL:
    https://form.jotformeu.com/60322127965353

    not updating preview Glitch thanks logging
  • Profile Image
    JotForm Support

    Answered by Charlie on February 03, 2016 at 08:41 AM

    Apologies for the inconvenience. We have just received news from our back-end team that this is now fixed. Our servers in EU was not able to handle the traffic, which causes this problem. But they have been upgraded to higher models for optimum performance. Everything should be back to normal now.