- getsetuxAsked on February 03, 2016 at 10:12 AM
I have submitted four or so of these help requests. Is it possible for me to actually be able to talk on the phone with to solve the problem? If not, I'd like to know how to get a refund, as I haven't been able to make the wishbox form work.
- JotForm SupportdavidAnswered on February 03, 2016 at 12:22 PM
I believe we followed up in your other threads already, however, it looks like there are only 2:
Though we do not currently offer phone based support, we can help with whatever you may need here. Let us know what code you presented your developers with, as well as what type of page you are trying to embed the form to, and we will be happy to assist you.
If this is not acceptable, we can indeed cancel and refund your subscription.
- getsetuxAnswered on February 03, 2016 at 12:48 PM
This is the code I gave my developer, which I found in the documentation that was provided in a previous help thread. He said it leads to a 404 page.
formId : "60324257400141",
buttonText : "Give Feedback",
windowTitle : "Mark up the screenshot to describe a problem or suggestion",
base : "http://jotform.us/",
background : "#64528c",
fontColor : "#FFFFFF",
buttonSide : "bottom",
buttonAlign : "right",
type : false,
width : 280,
height : 420,
instant : true
- JotForm SupportdavidAnswered on February 03, 2016 at 02:07 PM
Try this code instead:
That code should work properly. If you are getting the code from the wishbox page, it may be outdated. The feedback button embed code should be up to date and give them same results:
- getsetuxAnswered on February 03, 2016 at 05:31 PM
Great, thank you David! The form is now up and running. The screenshot portion is still not loading, the console shows a 404 trying to load a script from this URL:
- JotForm SupportdavidAnswered on February 03, 2016 at 06:41 PM
Glad to hear the embed is now working. As for your new question, I am not quite sure what you are referring to. If you wouldn't mind creating a new thread describing the screenshot issue, we will be happy to have a look.