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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is the status of resolving the font problem when converting to pdf?

    Asked by VillageRides on February 03, 2016 at 11:06 AM

    I see that there was a thread last year, ending on August 5th about the font change that occurs when converting a form to pdf. 

    I just converted a form to pdf for the first time, and the font and size I chose do not display.  This is very important to my organization because I work with Elders who cannot read the small Times New Roman font that displays once converted to pdf.  Also, our Elders do not use computers, so having a paper form for them to complete is essential.

    I look forward to your reply, 

    Thank you

    Page URL:
    https://form.jotform.com/60326539422150

    problem font status size and thank
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    JotForm Support

    Answered by BJoanna on February 03, 2016 at 01:26 PM

    Is this the thread you mentioned http://www.jotform.com/answers/535614? Issue on that thread is resolved. 

    Please note that Fillable PDF form will not look exactly the same as online form. I have created Fillable PDF form from form you provided and it looks like this. 

    Font color of PDF  form is always black. More about  Fillable PDF form you can find inside of this guide: http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator 

    You need to use Adobe Acrobat Reader or Foxit to be able to fill and submit Fillable PDF form. 

    If you want to have paper form then I would suggest you to add print button to your form and print blank form. Inside of this guide you can find out how to add a print button in a form:

    http://www.jotform.com/help/24-Print-Button-on-Forms 

    Hope this will help. Let us know if you need further assistance.