google sheet not updated

  • Profile Image
    jaco.koppelaar
    Asked on February 03, 2016 at 01:16 PM

    I use Jotform with Google sheets connection. 

    Today I submitted 2 forms and received emails about this submission. The data is also added to Google Drive but my google sheet is not updated. Looking in edit form to integrations, the sheet looks correctly integrated...

    Something wrong with this integration at this moment? 

     

     

     

  • Profile Image
    david
    Answered on February 03, 2016 at 03:18 PM

    I checked the integration and it looks to be working properly.  I sent several submissions through my test form and each one was updated to the integrated sheet nearly instantly.

    Try removing the integration and adding it back once again.  This should update the sheet to the most recent submission data and ensure proper connection.

    If that still does not allow for the submissions to go through, let us know and we will be happy to have another look.