google sheet not updated

  • jaco.koppelaar
    Asked on February 3, 2016 at 1:16 PM

    I use Jotform with Google sheets connection. 

    Today I submitted 2 forms and received emails about this submission. The data is also added to Google Drive but my google sheet is not updated. Looking in edit form to integrations, the sheet looks correctly integrated...

    Something wrong with this integration at this moment? 

     

     

     

  • David JotForm Support
    Replied on February 3, 2016 at 3:18 PM

    I checked the integration and it looks to be working properly.  I sent several submissions through my test form and each one was updated to the integrated sheet nearly instantly.

    Try removing the integration and adding it back once again.  This should update the sheet to the most recent submission data and ensure proper connection.

    If that still does not allow for the submissions to go through, let us know and we will be happy to have another look.