What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Jot form is not loading correctly

    Asked by Lisa  on February 03, 2016 at 01:37 PM

    I'm able to view the form but I can't enter any data.  

    Here is a link to the form:

    https://form.jotform.com/60179284075157

     

    Lisa

    Page URL:
    https://form.jotform.com/60179284075157

    correctly JotForm style size height
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    JotForm Support

    Answered by BJoanna on February 03, 2016 at 04:08 PM

    I have tested your form and I was able to replicate mentioned issue. 

    After that I have cloned your form and conditions that you have set inside of your form are causing this issue. You are trying to pass values from all of you hidden fields to matrix field at the same time and this is causing conflicts inside of your form and because of that your form is not working. 

    On my cloned form I have disabled all conditions. 

    Here is my cloned form: https://form.jotform.com/60336289839973 

    I would suggest you to check conditions that are set inside of your form and to set them correctly. If you want to perform calculation inside of your form this guide can help you: 

    http://www.jotform.com/help/259-How-to-perform-calculation-in-the-form 

    And inside of this guide you can find out how to perform form calculation in the Matrix field:

    http://www.jotform.com/help/343-How-to-perform-form-calculation-in-the-Matrix-field 

    Hope this will help. Let us know if you need further assistance.