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    Email Responses are not sending to some of the email addresses listed as recipients

    Asked by vigon1988 on February 03, 2016 at 01:38 PM

    I'm having an issue with a few of my forms where the email responses will send to certain emails listed as recipients, but not all.  Has anyone else been having this problem or know how to fix it? Thanks,

    email responses notification email not sending email
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    JotForm Support

    Answered by Welvin on February 03, 2016 at 04:26 PM

    One of the recipients in the form has been added to our bounce list. I've fixed it already. But I can't find some logs for the other email addresses in the form.

    Your form notification is properly configured so the form should suppose to send you an email. You are currently using noreply@formresponse.com. Please try changing this to noreply@jotform.com. If none is working, please try using your own SMTP:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    The SMTP should help you fix this in the form, especially, you are using a custom email addresses.

    Also, whitelisting us is important. Check this guide for more details: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues