What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    international credit card payments are not working

    Asked by hkeldermans on February 03, 2016 at 02:55 PM

    previously, our international customers were able to process their payments with authorize.net. The last 15 are telling us that their card is denied. Has something changed recently?

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    JotForm Support Manager

    Answered by Jeanette on February 03, 2016 at 06:22 PM

    I just checked the form settings and everything seems to be normal. So you should check with Authorize.net support why this is happening. Do get back to us if you need more help from us.