What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Encrytion key maker isnt working

    Asked by WeathermanBrent on February 03, 2016 at 03:00 PM

    ive rebooted, ive been trying it just keeps spinning and never produces

    key and spinning
  • Profile Image
    JotForm Support

    Answered by BDAVID on February 03, 2016 at 06:52 PM

    What type of key are you using? Try disabling and enabling encryption on your form and use your private key in your submissions page to unlock the data: https://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert

    Let us know if you need more help.

     

     

  • Profile Image

    Answered by WeathermanBrent on February 03, 2016 at 07:45 PM
    I'm using that the jot form key creator it's not creating.
    Brent Weatherman's IPhone
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on February 03, 2016 at 09:19 PM

    I checked your account, and you do no have a single form submission yet. So, nothing can be decrypted, because there is nothing to decrypt. Please use your key when you have submissions. 

  • Profile Image

    Answered by WeathermanBrent on February 03, 2016 at 09:45 PM
    So they're automatically encrypted
    Brent Weatherman's IPhone
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on February 04, 2016 at 05:16 AM

    I have checked all forms on you account and non of them is encrypted. 

    Forms are not automatically encrypted. 

    Inside of guide my colleague provided you, you can see how to encrypt your form. 

    http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert 

    You need to set Encrypt Form Data option to YES

    Once your form is encrypted, you submitted data will be encrypted as well. 

    If you want that all new created forms are encrypted by default, then on Settings page of your account check Encryption option. 

    Hope this will help. Let us know if you need further assistance.