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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    When some people try to submit it is telling them the form has already been submitted when it has not been.

    Asked by archecoop on February 03, 2016 at 05:48 PM

    Our Pastoral form is having some glitches.

    When some people try to submit it is telling them the form has already been submitted when it has not been. 

    Others are able to submit the form with no problem. 

    These forms are being submitted by Pastors from some very large community churches. 

     

     

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    JotForm Support

    Answered by EltonCris on February 04, 2016 at 01:19 AM

    Our apologies.

    First off, may we know which form this is happening? If you have embedded the form to your website, please let us know the website URL so we can inspect how the form behaves on the page.

    Furthermore, is there any specific error they get during the submission?

    While there's no similar issue reported about this today, this could be a user error or it is specific on their browser. Please suggest them to try it on a different browser and see if it makes a difference.

    We'll await your updates.