What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form keeps crashing

    Asked by SMFSNCU on February 03, 2016 at 10:12 PM
    On another note this form keeps crashing and won’t open up in a any browser is this fixable
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    JotForm Support

    Answered by BJoanna on February 04, 2016 at 05:31 AM

    Is this the form that keeps crashing http://www.jotformpro.com/form/52806812078963?

    I was able to replicated mentioned issue when I tested that form. 

    After that I have cloned your form and conditions that you have set inside of your form are causing this issue. You are trying to pass values from all of you matrix table field options to same matrix field and you are also using calculation to multyply vales in same matrix field. This is causing conflicts inside of your form and because of that your form is not working. 

    I would suggest you to check conditions that are set inside of your form and to set them correctly. If you want to perform calculation inside of your form this guide can help you: 

    http://www.jotform.com/help/259-How-to-perform-calculation-in-the-form 

    And inside of this guide you can find out how to perform form calculation in the Matrix field:

    http://www.jotform.com/help/343-How-to-perform-form-calculation-in-the-Matrix-field 

    Hope this will help. Let us know if you need further assistance.