What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to receive form submissions?

    Asked by Jerry   on February 04, 2016 at 12:14 AM

    i was testing out your demo forms. I tried to do a test email to my personal email and it didn't sent anything, why is that?

    Also,

    I embedded the form I created into my wordpress website and I filled out the form and clicked submit but the submit button said please wait for a long time and didn't process the form, why is that?

    And

    will the free plan have all the features and add ons the demo showed?

     

     

    Page URL:
    http://imcinspection.com/testing/

    recieve form email email notification submisisons email alerts
  • Profile Image
    JotForm Support

    Answered by Jan on February 04, 2016 at 06:21 AM

    I checked your email in our database and I only find a guest account (guest_60340754342045) which doesn't have forms on it. If you were testing the demo then I would recommend you to create a form and save it. After that, create an email notification and then put your email address as the recipient. After that, open the direct form, fill it up and submit it.

    Helpful guides:
    Setting-Up-Email-Notifications
    Notification-Autoresponder-Email-Details
    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    I need to create a separate threads for your other issues. We aimed to minimize 1 issue per thread here in the support forum. Hope you understand. Please refer to the thread URLs below:

    I embedded the form I created into my wordpress website and I filled out the form and clicked submit but the submit button said please wait for a long time and didn't process the form, why is that?

    http://www.jotform.com/answers/764368

    Will the free plan have all the features and add ons the demo showed?

    http://www.jotform.com/answers/764367

  • Profile Image
    JotForm Support

    Answered by Jan on February 04, 2016 at 06:25 AM

    Hello there,

    It's me again. I checked your webpage and I found the form (http://www.jotform.us/form/60339037880155) which is associated to another guest account (guest_60339352746055). I also found out that it doesn't have email registered on it.

    To avoid these problems, please sign up for a FREE or STARTER plan. In this way, you can fully enjoy our services. There is no payment for registering an account just in case you are curious. You'll only pay if you want to upgrade to paid plan.

    Let us know if you have any questions. Thank you.