Some fields like widgets are grayed out on conditions

  • Profile Image
    calhouncollege
    Asked on February 04, 2016 at 03:44 AM
    I understand that the conditions won't be carried over but will it not allow me to add conditions to any of the copied fields?  I have combined 2 forms and now I need to add conditions and many of them are grayed out.
  • Profile Image
    EltonCris
    Answered on February 04, 2016 at 03:48 AM

    As I've mentioned on the other thread, we currently have an issue with condition with regards to the widget fields that cannot be used on "IF" statement - they are grayed out and cannot be selected. I believe this is the issue you are experiencing.

    Example:

    Our developers are already aware of this problem and they are now working on a fix. We will let you know once this is resolved.

  • Profile Image
    EltonCris
    Answered on February 04, 2016 at 04:09 AM

    By the way, please do take note that fields that cannot be used on the "IF" statement like static text, images or submit button are normally grayed out. This is similar to the widget fields that doesn't return any value. This is the new update on the condition wizard which makes it more organized and intact to avoid confusions especially when you have multiple field types with the same title.

  • Profile Image
    calhouncollege
    Answered on February 04, 2016 at 09:00 AM

    This is working this morning and I was able to put the desired conditions on these two wizard fields as I had done on 3 other forms.  Thanks for getting this working.

  • Profile Image
    Mike
    Answered on February 04, 2016 at 11:30 AM

    You are welcome. The issue has been recently fixed by our developers. They are also working on improving the functionality and user experience of conditional wizard.