What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I remove payment information?

    Asked by DaniRoiz on February 04, 2016 at 05:52 AM

    Dear Jotform,

    I would like to cancel my payment information associated with this account, but I can not find how to do that. How can I remove my credit card information from the account?


    Thank you

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    JotForm Support

    Answered by Charlie on February 04, 2016 at 10:01 AM

    I believe the payment information that you have in us is not stored in our servers. We have using 3rd party payment processors like Stripe, BlueSnap and Paypal. In your case, your Bronze yearly subscription plan is processed in Stripe, the credit card you used is stored in their system and is tied in your subscription. If you cancel your subscription the payment information won't be used anymore.

    I believe systems that can handle or store payment information securely should be PCI compliant, in this case, Stripe is certified. You can check it here: https://support.stripe.com/questions/is-stripe-pci-compliant 

    We do not store this information in our end. Do let us know if you need more information on this.

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    JotForm Support

    Answered by Charlie on February 04, 2016 at 10:02 AM

    I forgot to mention, if you would like to cancel your subscription, you can follow this guide: http://www.jotform.com/help/341-How-to-Downgrade-Subscription-back-to-Free-Account