What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to submit the form in a Wordpress website

    Asked by Jerry on February 04, 2016 at 06:11 AM
    I embedded the form I created into my wordpress website and I filled out the form and clicked submit but the submit button said please wait for a long time and didn't process the form, why is that?
    wordpress unable to submit widgets error cannot submit wordpress page
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    JotForm Support

    Answered by Jan on February 04, 2016 at 08:18 AM

    I checked your webpage where the form is embedded and I was able to replicate the problem. 

    I can see that you are using Oembed plugin. It is possible that there are script conflicts between the form and the webpage. I tried cloning the form and did a test submission, it is successful.

    Can you please try to re-embed the form using the Iframe method. Please refer to this guide: Getting-the-Form-iFrame-Code

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/12345678912345" frameborder="0" style="width:100%; height:539px; border:none;" scrolling="no"> </iframe>
    <script type="text/javascript"> ......... </script>

    If that didn't work, please try the Iframe method without the script tag below it.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/12345678912345" frameborder="0" style="width:100%; height:539px; border:none;" scrolling="no"> </iframe>

    Let us know if it is still not working. Thank you.