What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submitted files can not be opened

    Asked by dvarrr on February 04, 2016 at 07:24 AM

    When receiving an e-mail the file attached to the form receive the following message:

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
     
    AccessDenied
    Access Denied
    BE7BF494E1FF8079
     
    T7smiZGFp042oWrLPRO+Z0CFsp85SlLcGJtytLPHufGOGWBoffyUk/kQXw1Qxkch
     
     
     
     
    Please suggest how I can get the files?
    submitted files download file
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    JotForm Support

    Answered by Mike on February 04, 2016 at 10:51 AM

    Can you please try to open the files from a form Submissions page instead to see if that makes any differences? If this does not help, please provide us with a link/name of affected web form.

    Thank you.