What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel my payment

    Asked by Furyanto on February 04, 2016 at 08:08 AM

    My payment automatic renewal was on the February 3, and already deducted from my personal credit card yesterday.

    Can I cancel that? Since I can't claim with personal credit card anymore due to  new company regulation and I'm applying for Corporate account and payment will be bank transfer now

    Sorry for trouble

    Warm regards



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    JotForm Support

    Answered by Kiran on February 04, 2016 at 11:07 AM

    As per your request, we have cancelled the subscription on your account and processed the refund for the latest charge. Please be noted that it takes up to 5 to 7 business days to reflect the refund amount in your account statement. The account is now downgraded to Free and you may now upgrade it to the same plan again using the link below:


    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.